Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments through providers like PayPal. All transactions are securely processed.Is it safe to order online from your website?
Absolutely. Our website is secured with SSL (Secure Socket Layer) encryption, which protects your personal and payment information by encrypting the data sent between your browser and our server.Can I change or cancel my order after placing it?
If you need to amend or cancel an order, please contact us immediately at contact@fortyonedigital.uk. If the order has not yet been dispatched, we will do our best to accommodate your request.
Shipping & Delivery
Where do you deliver?
We currently deliver to all addresses within the United Kingdom.How much does delivery cost?
Delivery costs are calculated based on the weight and size of your order. The final shipping cost will be displayed at the checkout page before you complete your purchase.How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s website, allowing you to monitor its progress.How long will my delivery take?
Our standard delivery timeframe is typically 2-7 working days. Please note that this can vary during peak periods or due to courier delays beyond our control.
Products & Warranty
Are your ink and toner cartridges genuine?
We offer a wide range of both genuine (OEM – Original Equipment Manufacturer) cartridges and high-quality compatible alternatives. Each product is clearly labelled, so you can choose the option that best suits your needs and budget.How do I know which cartridge is right for my printer?
The easiest way is to check the product description, which often lists compatible printer models. You can also use our website’s search function with your printer’s model number to find all compatible supplies. If you’re still unsure, feel free to contact us for assistance.Do your printers come with a warranty?
Yes, all new printers sold on our website come with a standard manufacturer’s warranty. The length and terms of the warranty vary by brand and model. Please refer to the product page or the manufacturer’s website for specific details.
Returns & Refunds
What is your return policy?
We offer a 14-day return policy for unwanted items, provided they are unused, unopened, and in their original, resalable condition. For full details, please see our Refund Policy page.What should I do if my item arrives damaged or faulty?
We are sorry to hear that. Please contact our support team at contact@fortyonedigital.uk within 48 hours of receiving the item. Provide your order number and, if possible, photos of the damage. We will arrange for a replacement or a full refund.Who pays for return postage?
For change-of-mind returns, the buyer is responsible for return shipping costs. If you are returning an item because it is faulty, damaged, or incorrect, we will cover the cost of the return postage.